To recover your password, follow these steps
On the homepage
of the Site, click on the "Login" button and under the login fields
click on the "Forgotten your password?"
Enter the email address you
used to sign up.
You will receive an email box with the procedure used to reset
and set a new password.
If you do not
receive the e-mail containing the information to retrieve the password, we
advise you to check the spam box of your e-mail account, to make sure it has
not ended up as spam. If it has ended up in the spam box, please click on the
email received and mark it as NOT spam, so that any further communications from
the Site do not end up in the wrong inbox.
If you are still
having problems changing your password, contact customer care via the contact
form, an operator
will handle your request for assistance.