How can I see the charges on my card statement?
The charges for the
subscription plan or other packages purchased on the Site will be visible on
your credit or debit card statement with the wording that it was communicated to
you during the purchase process or found in the payment receipt uploaded on the
site in the Payments section or, from the payment service provider
used to collect the relative amount. In case of
payment on the website with a credit or debit card, the charge may occur either
in a single payment for the entire amount or for a portion thereof through
multiple payments until the total amount of the purchased subscription is paid
off. For more details, please consult the appropriate section of
the Terms and Conditions .
Please bear in
mind that sometimes the debit times shown on the statement may not coincide
with the times of purchases made on the site, this discrepancy is due solely to
technical reasons, related to the location of the bank's server managing the
transaction.
If you encounter
any kind of problem with the subscription, discrepancies with charges or seek
clarifications, please contact customer care via the contact form. Our operators will
immediately handle your request.
To speed up the
solving of problems related to your payments, before contacting your bank we
invite you to contact our customer care, via the contact form.
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