What technical problems can occur when uploading a photo?
Problems occurring while
uploading photos may be due to:
- Inadequate photo size and/or format. You can easily upload images in the
following formats: jpeg, png. The size limits applied are: not less than 1080
pixels and not more than 10mb;
- Your Internet browser does not work properly. Check your Internet connection
and make sure you are using the latest browser version, or try using a
different one.
- The camera or gallery apps do not have permission to upload photos to the
site. If you use an Android device simply authorise the apps by going to
settings, choosing "apps" from the menu, choosing the browser you are
using from the various apps. Click on the "authorisations" item and
then authorise the camera and memory. If you are using an Iphone device, to
authorise the app simply click on settings, search for the browser you are
using and authorise it to access the photos. If you are using a device other
than those mentioned or something is not clear in the guide, you can contact
customer care via the contact form to get more information
or technical support.
Related Articles
How can I delete a photo?
We remind you that the photo that has been chosen as the profile image cannot be deleted But you can change it by uploading another photo from your phone’s gallery or by taking a new photo. The photo will be deleted with the cancellation of profile.
Why was my photo rejected?
If a photo does not meet the following requirements it will be automatically rejected by our automated management systems. You should not: Publish photos smaller than 1080 pixels and larger than 10mb; Publish images of ...
How can I change the profile photo?
You can change the profile photo by clicking on the “Upload Photo” button. Once the profile picture is uploaded, we remind you that it’s not possible to remove it but you can always change it anytime.
What size should my photo be?
You can easily upload multiple photos to the profile, whatever their format. We remind you that images must not be smaller than 1080 pixels or larger than 10mb in size. Images larger or smaller than the above, and blurred photos, may be automatically ...
Tips and information on payments
In this article we will talk about: 1. Payment problems 2. Request for 3DS authentication 3. Have you found charges you don’t recognize? 1. PAYMENT PROBLEMS There are many reasons why payment may have been denied by you card issuer. The most common ...