Usually, all charges
made for purchases are non-refundable and no refunds or credits are issued for
partially used periods.
Before making a refund
request, we remind you, that no refunds are allowed for purchases of credit and/or messages packages.
If you feel that there
have been technical problems and you want to make a refund request, contact our
customer service.
Once the request is
submitted, it will be taken over by our operators, who will carry out checks
and will provide feedback via e-mail.
We kindly ask you to
fill in all the fields in our form. Also, please keep the following information
at hand:
1. The email address associated
with your account;
3. If you paid by credit or debit
card:
a) The last four digits of the
credit or debit card used b) The expiration date of the
card
4. If you paid with PayPal:a) The email address of your
PayPal account used for the purchase
5. If you pay with Apple Pay:a) The email address of your
account registered on the site
6. If you pay with Google Pay:
a) The email address of your account registered on the site
7. Reason for your request
This information is
essential to enable our operators to process your request as soon as possible.