In this article we will talk about:
1. Payment problems
2. Request for 3DS authentication
3. Have you found charges you don’t recognize?
1. PAYMENT PROBLEMS
There are many reasons why payment may have been denied by you card issuer. The most common ones are:
Insufficient funds available;
Invalid card information;
The CVV/CVV2 number is incorrect or incomplete;
Your card is not enabled for online purchases;
Possible problems with the 3DS authorisation flow.
We recommend you to check if the data you entered is correct or if there are sufficient funds available on your card.
In case your card is not enabled for online purchases, we recommend you to insert a new one. We kindly advise you to avoid trying with the same card excessively as the system may temporarily block your account for further purchases.
If it the card you’re using is a PostePay or BancoPosta, read our guidelines below to figure out how to fix payment problems.
If you are using gift cards, prepaid cards, virtual cards or debit cards please note that online purchases for entertainment services may not be enabled. We advise you to check with your bank if your card is enabled. Otherwise, you can use standard credit cards.
PostePay and Bancoposta cards
If you are having trouble buying with your PostePay or Bancoposta card, the most common reasons may be related to online shopping settings or the fact that your mobile phone is not connected to your card. We suggest that you read this guide to find a solution to the problem encountered.
Verify if your card is enabled for online purchases, particularly in the “Adult Services” category.
My Cards service is accessible via internet banking, from App Bancoposta, App Postepay, ATMs Postamat or call center 800.00.33.22.
Check if your Poste card is linked to your phone number.
To associate the phone number to your Postepay card (associated number), you can choose one of the channels:
For more details on how to connect your phone number to your Postepay card, go to poste.it website.
If you cannot solve the problem by following this guide, please contact our customer care.
Why did my
PayPal transaction failed?
If you tried
to purchase by selecting PayPal as the payment method and the transaction
failed, there are several reasons why the payment may have been refused.
1.
Problem with
your PayPal account;
2.
Insufficient
funds available.
In both cases,
we recommend that you go to your PayPal account and check the payment method/s
associated with your account and the further communications by PayPal.
If you need
further assistance, please contact our customer care.
If you cannot
solve the problem by following this guide, please contact our customer
care.
Why did the
transaction with Apple Pay fail?
If you
attempted to make a purchase using Apple Pay and the transaction didn’t go
through, the issue may be related to the payment method linked to Apple Pay.
Common reasons
include:
1. Insufficient available funds
2. The card is not enabled for online purchases
3. Other issues related to the card issuer.
We recommend
checking that your card has sufficient funds and is enabled for online
transactions. You can also choose to pay with a different card saved in your
Apple Wallet. To do so, tap the “Next” button or the “Expand menu” button next
to the default card.
If you cannot
solve the problem by following this guide, please contact our customer
care.
2. REQUEST FOR 3DS AUTHENTICATION
We remind you that from 2022 your bank may require authorisation during payment in 3DS2 mode. Therefore, your card must be enabled and you must authorise the transaction through the methods provided by your bank (for example push notification on the bank app, sending a pin on the phone number etc.)
Verify with your bank if your card is 3DS2 enabled, otherwise you may experience difficulties with all online purchases.
If you are unable to complete payment because of authorisation problem, please contact our customer care.
3. HAVE YOU FOUND CHARGES YOU DON’T RECOGNIZE?
If you have found charges on your card statement with the wording pay.havemeet.com that you don’t remember or, you think it’s an error, you can contact us using the customer care form.
In the next steps when you contact our customer care, your last four digits of the card, together with the expiration date and the amount of charge will be asked.
This information is essential therefore, we recommend that you have it available when you send the email.
For more inquiries about payments, our customer care is always available to heed your request. Contact us!